Contacting Ready Pay
For further information or if you require additional support, please contact us by phone or email.
We welcome any feedback about our products and the attached Help files.
Sending an email to our support team will create a Case and auto reply with a Case Number.
Please quote the case number if you need to follow up on it.
Contact Information
Email: support@HR3.com.au
| Postal: | Physical: |
| Ready Pay Pty Ltd | Ready Pay Pty Ltd |
| PO Box 23436 | Level 3, 850 Collins Street |
| Docklands | Docklands |
| VICTORIA | VICTORIA |
| 3008 | 3008 |
Remote Support
Occasionally when you call Ready Pay for support, we may explain that the best way to deal with or diagnose the problem you are experiencing is by using Remote Support.
This option is available within the Ready Pay Help menu:
This option will automatically open a new TeamViewer remote support session to allow your Ready Pay support consultant to remotely connect and diagnose any support issue that you may be having.
Send Error Log Files to Support
This option is another useful tool for Support to diagnose the issue that you are experiencing.
Follow the steps in the Log Files Transfer Wizard, and either send the files via File Transfer or email.